Effective Date: May 28, 2025

1. Introduction

This Privacy Policy outlines how The Busy Food Company ("we," "us," or "our") collects, uses, and protects personal data from individuals who purchase products, place orders, or interact with our services. We are committed to safeguarding your privacy and ensuring the security of your personal information in accordance with the applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) in the United Kingdom.

2. Information We Collect

2.1 Personal Information

When you make a purchase, place an order, or sign up for our weekly menu mail list with The Busy Food Company, we may collect the following personal information:

Name

Contact information (email address, phone number, postal address)

Payment information (credit/debit card details)Order history and preferences

Dietary requirements and food preferences

Marketing preferences

2.2 Collection Methods

We collect information when you:

Place an order for weekly delivery or catering services

Sign up for our weekly menu mail list

Contact us via email, phone, or through our website

Visit and interact with our website

Provide feedback on our products or services

3. How We Use Your Information

3.1 Order Fulfilment

We use your personal information to process your orders, fulfil your purchases, and provide you with the products and services you have requested. This includes:

Processing and delivering your weekly meal orders

Preparing and delivering catering services

Managing your account and maintaining records of your purchases

Communicating with you about your order status

Addressing any dietary requirements or preferences you have specified

3.2 Marketing Communications

With your consent, we may use your contact details to send you marketing communications, promotional offers, updates, and newsletters about our products and services, including our weekly menu updates. You have the right to opt out of these communications at any time by using the "unsubscribe" link provided in our emails or contacting us directly.

3.3 Service Improvement

We may use anonymized data and feedback to improve our products, services, and website experience. This helps us understand customer preferences and enhance our offerings to better meet your needs.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. For order-related information, we typically retain this data for a period of 7 years to comply with tax and financial regulations. For marketing communications, we retain your data until you withdraw your consent or unsubscribe.

5. Sharing Your Data

5.1 Third-Party Service Providers

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers and partners who assist us in conducting our business operations, such as:

Payment processors to securely handle transactions

Delivery services to fulfil your orders

Email marketing platforms to send newsletters and updates

Website hosting and maintenance providers

These third parties are bound by confidentiality agreements and are only allowed to use your information for the purposes specified by us.

5.2 Legal Requirements

We may also disclose your information when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure payment processing

Encrypted data transmission

Regular security assessments

Staff training on data protection

Limited access to personal information

We regularly review and update our security practices to maintain the security and integrity of your information.

7. Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

The right to access and obtain a copy of your personal information

The right to rectify inaccuracies in your personal data

The right to erase your personal data (subject to legal obligations)The right to restrict or object to the processing of your personal data

The right to data portability

The right to withdraw consent for marketing communications

The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalize content. You can control cookies through your browser settings and other tools. For more detailed information about the cookies we use, please refer to our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

We primarily store and process your data within the United Kingdom. However, some of our service providers may be based outside the UK or European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the use of your personal information, please contact us at:

The Busy Food Company

C/O The View Bar and Bistro

Oak Royal Golf Club

Bury Lane

Withnell

PR6 8SW

Email: [email protected]

Phone: 01254830111

12. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised Privacy Policy will be effective from the date of publication. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Thank you for choosing The Busy Food Company. Your privacy is important to us, and we appreciate your trust in us as you enjoy our products and services.